Improving Provider Directory Accuracy
Centers for Medicare and Medicaid Services (CMS) requires all Qualified Health Plan (QHP) issuers to provide updated provider directories every …
process efficiency
Choosing a Business Process Management Tool Provider
Evaluating a Business Process Management solution should go beyond the technical requirements. This could be a long relationship. You need …
Where We Are With Business Process Management in 2016
As we wrap of 2016, let’s look at how we progressed on business process management principles. Read on to hear …
Agility in Marketing Operations with Best-of-Breed Technologies
Process Challenges Exist Industry Wide – Forrester Report Confirms To understand the strategy of today’s marketing and communications teams, Forrester …
Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First
Blog post is co-authored by Damian Holsworth – Vice President, Sales and Marketing at Concord Marketing. Ask yourself this question – when …
What You Need to Consider When Evaluating Business Process Management Solutions
It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving …
Takeaways from AHIP for Improving Health Plan Member Engagement
AHIP Institute 2016 was humming with a variety of hot-topic discussions concerning the future of healthcare. One side of the …
AHIP Institute Talks Big Change for Healthcare
We are back from America’s Health Insurance Plans (AHIP) Institute with much more insight into the future of healthcare and …