How Clients Use Blue Relay
You’re ready to get started on a new campaign idea. Or maybe you need to update your customers on new …
workflow
Blue Relay – Your One-Stop Solution for QA Material Review
Do you struggle to have the right data and reporting to understand the current state of your business? This blog …
Integrating Collaboration and Project Management in the New Age of Work
“The best software is like a special effect in a movie – you don’t even notice it,” – Constellation Research …
5 Predictions for Business Process Management in 2017
As 2016 comes to a close, business leaders are thinking about what the new year will bring. Given where we …
Improving Provider Directory Accuracy
Centers for Medicare and Medicaid Services (CMS) requires all Qualified Health Plan (QHP) issuers to provide updated provider directories every …
Agility in Marketing Operations with Best-of-Breed Technologies
Process Challenges Exist Industry Wide – Forrester Report Confirms To understand the strategy of today’s marketing and communications teams, Forrester …
Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First
Blog post is co-authored by Damian Holsworth – Vice President, Sales and Marketing at Concord Marketing. Ask yourself this question – when …
What You Need to Consider When Evaluating Business Process Management Solutions
It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving …
Takeaways from AHIP for Improving Health Plan Member Engagement
AHIP Institute 2016 was humming with a variety of hot-topic discussions concerning the future of healthcare. One side of the …
AHIP Institute Talks Big Change for Healthcare
We are back from America’s Health Insurance Plans (AHIP) Institute with much more insight into the future of healthcare and …